Refund policy

Refund & Return Policy

Thank you for shopping with [Insert Shop Name]. Because our products are made to order specifically for you, we maintain a strict return policy to ensure we can continue offering high-quality, custom items.

1. Returns & Exchanges

Since every item is manufactured or printed upon purchase, we do not offer returns, refunds, or exchanges for change of mind, incorrect size selection, or buyer’s remorse. Please review your order carefully before checking out.

2. Damaged or Faulty Items

We stand by the quality of our products. If your item arrives damaged or has a manufacturing defect, we will happily provide a free replacement.

To be eligible for a replacement, you must:

• Contact us at info@childsbrandpartners.co.uk within 14 days of receiving your order.

• Provide your order number.

• Attach photographic evidence clearly showing the fault or damage to the product.

3. Resolution Process

Once we receive and review the photographic evidence, we will notify you via email if the replacement is approved.

• Approved Claims: We will put a replacement order into production immediately at no cost to you.

• Refunds: Refunds are only issued in the rare event that a replacement is unavailable.

4. Lost or Stolen Packages

Fell Works is not responsible for packages confirmed as delivered by the carrier. We recommend shipping to a secure location or a monitored address.